Oracle, partnering with TechSee, thinks it is necessary to move toward the next generation of visual engagement tools. In this webinar, with Rick Shimko, Senior
Explore CX trends for 2023 driving demand for automation, technological pitfalls with computer vision AI, strategies and processes changes to drive the return on your
Having a self-service option allows your organization to deflect repetitive calls, lowering call volume and reducing operational costs. However, 91% of self-service chatbot interactions fail.
Robust platform integrations and API libraries are good for more than just going-live faster and easier. These technologies provide unlimited flexibility, allowing you to truly
Service organizations need innovative solutions to better support their field technicians in complex jobs. TechSee and Vuzix have partnered to deliver a hands-free visual assistance
During the pandemic, enterprises turned to visual assistance to help them serve customers remotely. In the process, they’ve collected a massive amount of visual data
Customer service leaders are required to develop a culture of excellence in their contact centers, especially in 2021 – when agents are handling more complex
Have you considered that contact center agents and field service technicians may be the best placed salespeople within your organization? Through regular contact with customers,