TechSee Live
Everything your contact center needs to give live visual assistance with time-saving automation, that improves agent performance; all while making your AI smarter.
Supercharge Your Contact Center with Visual Service
Give your agents and technicians the ability to see what the customers sees. Bridge the visual gap between your customers and contact centers with remote visual customer assistance. Capture live images from every interaction, send visual instructions, and use augmented reality to easily guide even the most technically challenged.
Effortless Self-Service
Deflect Calls & Improve Agent Performance
Visual self-service flows with image capture and computer vision AI improve self-service adoption, call deflection, and deliver visual context to your agents for quicker calls and improved customer satisfaction.
PRE-CALL AUTOMATION
Make Wait Time Work For You
Launch workflows directly from any IVR and CRM to drive more efficient customer engagement without having to install an app or download software.Auto AI Modeling
Turn Great Service Into Smart AI
Turn every live video support session into a rich data point for your AI models. TechSee will automatically pull key images from agent/customer interactions to train AI models to be used for self-service.
Run as a background process, agents and IT teams don’t have to worry about manual data collection or clean-up to get highly accurate AI models. Better live service will translate into better service automation results.
Visual Made Easy - Loved By Agents
All the features agents loves and customers demand.
WHAT OUR CUSTOMERS ARE SAYING
"TechSee helps with the ABB sustainability culture as we are reducing the amount of miles by over 2,000 a month in the UK alone. We are not having to send engineers out on site on jobs which are simple fixes while proactively diagnosing problems and improving FTF rate."
"With TechSee it is possible for us to book home inspections, but these can now be done by the supervisor from home or in the office, bringing efficiencies by eliminating travel time and fuel costs."
"With the pandemic people are very concerned… to be able to use TechSee to virtually enter someone’s home and still alleviate their concerns about their health has been something we can’t replace."
"The ability for us to deploy something like TechSee with a virtual component and alleviate [customer] concerns of having somebody come into their homes, there’s a certain level of appreciation and unbelievably positive satisfaction."
"TechSee empowers our agents to provide a more effective and efficient service and a better customer experience to our clients."
"With TechSee, we are able to resolve a significant number of customer issues remotely, together with the customer, without having to send technicians."
"Being able to take an efficiency that makes your people more productive, to make their job satisfaction even higher is what this technology has brought."
"TechSee helps us by reducing the cost of processing because we can handle the claim first time. The agent can see the damage, estimate the cost and help the customer there and then."
"When we saw TechSee it was simple but at the same time it was transformative. We saw enormous cost savings in customer site visits and first-time resolutions. Agents and customers were happier."
Resources
Video Stream
Photo Mode
Visual History
Mobile Screen & App Mirroring
Desktop sharing
Embedded chat
Speed Test
Scanner
Smart Assist
Reporting & Analytics
Measurement Tool
Multiparty Consultation
2-Way Video
Auto & On-Demand Recording
Video Stream
Receive live video from the customer’s smartphone on the agent’s dashboard over web; no app download required.
Photo Mode
Allow customers to share photos with a single click, on demand or when connectivity is weak or down.
Visual History
Leverage insights into the visual session history of each customer, aligned with privacy policy, for internal collaboration.
Mobile Screen & App Mirroring
Enable agents to guide customers by non-intrusively sharing their mobile app or screen.
Desktop sharing
Enable agents to guide customers by non-intrusively sharing their desktop.
Embedded chat
Send text messages, including predefined phrases and links, during visual sessions.
Speed Test
Check network connectivity in different locations within the customer’s premises.
Scanner
Easily scan and analyze textual items (e.g. serial numbers, barcodes) using OCR.
Smart Assist
Real-time insights for device recognition and troubleshooting powered by Computer Vision AI.
Reporting & Analytics
Gain a wide range of BI insights into agent performance to drive usage and measure value over time.
Measurement Tool
Measure physical objects and distances using AR measurement tool.
Multiparty Consultation
Connect a 3rd party participant to the visual assistance session for additional expert guidance.
2-Way Video
Enable face to face engagement with a 2-way video stream.
Auto & On-Demand Recording
Record session automatically or initiate on-demand to record smaller segments of the call.
Datasheet
Datasheet
Datasheet
TechSee Live Contact Centers DataSheet
Learn all about TechSee's intelligent visual support solution for contact centers.
Video
Vodafone NZ - Visual Support - TechSee
See how Vodafone NZ is using TechSee Live Contact Center
Video
Datasheet
Blog
