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Service Council Webinar: The Visual Transformation Journey of Costa Express

We live in a ‘remote first’ world where visual engagement is an integral part of human interactions. Visual engagement is way beyond just ‘see what your customer sees’ — it’s a cornerstone of digital transformation. A journey that enables organizations over time to add vision to more touchpoints, use cases, and departments while automating repetitive tasks. Watch this webinar, co-hosted with Service Council, as it uncovers the strategic approaches best-in-class organizations are taking to visually transform their service and customer support operations. You will hear firsthand from Costa Express, a subsidiary of Coca-Cola Company, and learn how they improved operational efficiencies, increased first-time fix rates, and boosted remote problem resolution. In addition, the Service Council premiered its findings of the Voice of the Field Service Engineer (VoFSE) survey.
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